Privacy Policy

GlobemX mobile app · Effective 30 September 2026

This Privacy Policy explains how GlobemX (“we”, “us”) handles personal information when you use the GlobemX mobile application (the “App”). It is written for the App. The public website at globemx.com is a related service and follows the same principles when you use the same buyer account.

By using the App you also agree to the Terms of Service.

1. Information you give us

• Account. Name, email address, and the one-time verification code we send to that email. You may also add a phone number, company name, and password.
• Profile photo. If you choose a picture from your photo library, we upload that image as your avatar. We do not access the rest of your library.
• Addresses. Recipient name, phone number, city, and shipping address that you save for deliveries.
• Orders. Contact name, phone, email, company, city, shipping address, order note, and the products and quantities you submit.
• Saved products. Favorites and browsing history after you sign in.

2. Information collected automatically

• Sign-in token. After you verify your email, the App stores a sign-in token on the device so you stay signed in. The token is sent only to GlobemX servers.
• On-device preferences. Your selected market and shopping cart are stored on the device.
• App version. When the App checks for updates, it sends the platform (Android or iOS) and the version you are running. We use this only to tell you if an update is available.
• Server logs. Our servers record technical data needed to deliver the service, such as IP address, request time, and the API path. We do not use this to build an advertising profile.

The App does not ask for your location, contacts, microphone, SMS, or advertising identifier. The only system permission beyond internet access is photo-library access, and only at the moment you choose an avatar.

3. How we use information

• create and protect your account, including sending verification codes;
• show the catalog for your market and remember your cart, favorites, and recently viewed products;
• review, confirm, and fulfill order requests, including freight and delivery follow-up;
• answer support and sales messages you send us;
• keep the App secure, fix faults, and tell you about a new version;
• meet accounting, tax, and legal duties that apply to a wholesale order.

We do not sell your personal information. We do not use it for third-party advertising.

4. Who we share it with

• Email delivery. A mail provider sends the verification code to your inbox. They see the email address and the message, only to deliver it.
• Hosting. Account, order, and catalog data are stored on servers we operate or rent to run GlobemX.
• People fulfilling the order. Our market staff, and where needed a supplier or logistics partner, receive the order details required to prepare and ship the goods.
• WhatsApp. If you tap a WhatsApp button, you leave the App. The message you send is handled by WhatsApp under its own policy. We do not receive your WhatsApp contact list.
• Legal requests. We may disclose information if a law, court, or competent authority requires it, or to protect users and the service from fraud or abuse.

5. Where data is kept

You may use the App in a country that is different from where our servers are located. When you create an account or place an order, your information is transferred to and stored on those servers so we can operate the marketplace. We keep access limited to people who need it for the purposes above.

6. How long we keep it

• Account data is kept while the account is open.
• Order records are kept for as long as needed to complete the order and to meet tax, accounting, and dispute requirements.
• Verification codes are short-lived and are not kept as a profile.
• Server logs are kept for a limited period for security and troubleshooting, then deleted or aggregated.

The cart and market choice stored only on your device stay there until you change them, clear the App data, or uninstall the App.

7. Your choices

You can review and update your name, phone, company, and avatar in the App. You can edit or delete saved addresses. You can sign out, which removes the sign-in token from that device.

To export your information, correct something you cannot edit yourself, or ask us to close the account and delete personal information we no longer need, email [email protected]. We may keep order records where the law requires us to. We may need to confirm that the request comes from the account email before we act.

If the law in your country gives you additional rights — such as to object or to complain to a regulator — you may use them. Contact us first and we will help.

8. Security

We use access controls and encrypted connections (HTTPS) between the App and our servers. No method of storage or transmission is perfectly secure. Please protect your email inbox, because the verification code is the key to your account.

9. Children

The App is a business tool and is not directed at anyone under 18. We do not knowingly collect personal information from children. If you believe a child has given us information, contact us and we will delete it.

10. Changes

If we change this Policy, we will update the date at the top of this page. Continued use of the App after the update means you have seen the new Policy. Material changes will be reflected on this page before they take effect.

11. Contact

Privacy questions and deletion requests: [email protected] or [email protected].

Commercial use of the App is covered by the Terms of Service.